Get to Know ONCALL Group Australia

Meet the people that make ONCALL Group Australia

Bringing ease and expertise, every day.

We’re all about making life better. From care and accommodation to careers, your easier experience starts here.

Founded over 30 years ago by disability advocates, we've grown into a national presence across Queensland, New South Wales, Victoria, and South Australia.

Improving lives in an inclusive, connected way is at the heart of ONCALL.

ONCALL Group Australia is driven by our values and passion to help others.

Every day we get to experience the magic of our participants reaching their goals and we are committed to supporting them along the way.

We understand the importance of providing services that are ‘with’ you, rather than ‘for’ you.

ONCALL respect and commit to the rights of everyone’s freedom to live how they choose. There are basic principles of Human Rights.
- Freedom
- Respect
- Equality
- Dignity
There are laws that make sure we are all aware of Human Rights and some that are specific to the rights of people with disability. This is called the United Nations Convention on the Rights of Persons with a Disability (UNCRPD).
You have a right to feel safe and to be treated with dignity regardless of where you live, what life choices you have made, your age or what your personal circumstances might be.
If you experience violence or abuse, you should contact your key person at ONCALL, your family, a friend or any person that you trust to report this information. It is not OK for you to feel unsafe, and there is no time anyone should ask you to keep secrets, even if they say it is OK or that it is the right thing to do because you are a child, and they are an adult.
If you are not confident reporting something that makes you feel uncomfortable or unsafe, an advocate can help you.
ONCALL is committed to child safety and ensuring all necessary steps are taken to realise the rights of children. This includes acknowledging the entitlement of children to an environment that encourages their development and autonomy, and actively safeguarding all children from harm.
ONCALL will maintain an environment that ensures children and young people feel safe and have all information provided in appropriate, age friendly language. Children and young people in ONCALL services will be encouraged to raise concerns and express their feelings in a manner that feels safe.
ONCALL respects the cultural, religious, lifestyle, personal and identity choices of children and young people and actively encourage individual expression.
ONCALL will encourage and support the autonomy of children, young people, and adults with disability in decision making in all aspects. This includes upholding each person’s right to be actively involved in making decisions that are about them and to support access to, and connections with, the people, places and activities that are important to each person.

Our Values

We value feedback

Your voice designs the services we deliver and the careers we create.

We collaborate

Collaboration is key to achieve collective success.

We promote safety & wellbeing

Health and safety is paramount in every service we provide.

We're accountable

We live by a culture of flexibility, transparency and accountability.

We live our best life

We embrace fun and positivity in everything we do.

We’re all about celebrating a diverse and inclusive world.

We’re here to break down barriers and empower people to live their lives to the fullest.

Working together, we aim to improve lives and offer exciting experiences to the people we support. With a team of experienced community service specialists, ONCALL encourages a culture of empowerment by equipping our workforce of over 2,000 support professionals with tools and guidance to excel in their roles.

We attract and retain the best people because each person we support deserves the best.

Meet The Team

ONCALL History

Founders Anna and Robert Fleming started their journey as disability support workers and advocates. They saw the need to create change and improve support in the industry. Taking the leap to begin Australia’s first ever labour hire agency in the sector. Their vision created a foundation for absolute client commitment and a desire to build a client offer based on excellent care.

SACARE began with founders Sue and Andrew Marshall. Sue’s experiences as a registered nurse in aged care and dementia and Andrews' background in property development were the perfect balance. For over 27 years SACARE have been proudly providing internationally recognised, award winning services and accomodations.

1993

Australia's first disability and welfare labour hire agency

Anna and Robert Fleming establish MSSA, the first disability and welfare labour hire agency in Australia dedicated to the disability and welfare sectors in Victoria.

2005

Increasing training opportunities within the sector

ONCALL begins providing non-accredited training and works in partnership with TAFE and other registered training organisations to provide nationally-accredited training to staff and clients.

2016

Introducing NDIS services

ONCALL begins providing NDIS services under the Australian Government’s new industry-transforming scheme.

2019

ONCALL becomes an NDIS Registered Provider

2020

ONCALL rebrands as ONCALL Group Australia.

As part of the ONCALL national expansion plan, ONCALL rebrands as ONCALL Group Australia.

2005

ONCALL Personnel & Management opens its doors

Anna and Robert started ONCALL Personnel & Management after identifying a need to deliver a more person-centred approach to disability and child and youth services and bring nearly 30 years’ experience in the disability sector to their new venture.

2012

ONCALL moves to Surrey Hills

ONCALL becomes a market leader in the community services sector and relocates from Camberwell to a larger building Surrey Hills in Melbourne to accommodate the growing ONCALL family.